A no-cooling or no-heat call during a weather spike, and your techs are all on jobs.
Where enquiries come from in your trade: Website service forms, after-hours phone, Google Business Profile, Nextdoor and neighbourhood referrals, and manufacturer lead programmes.
The software experience
From customer request to next job action.
Drawn for hvac: what the customer submits, what the workflow classifies, who acts, the work record, and the follow-up that makes sense for this business.
Swipe through the workflow →
What the customer submits.
What the workflow classifies, without pretending to diagnose.
Who is alerted and the immediate human action.
The job, appointment, estimate or order record.
The next useful follow-up, repeat service or customer update.
Every request enters one queue
the right owner sees urgency, job type and the next available action
No coolingTry it
Run a sample hvac enquiry. Watch what your team would see.
This runs in your browser only. Nothing is submitted, stored or sent. Change any value, then run it.
What this workflow needs from your current tools
Nothing is replaced. These are the connections we confirm in the scope.
Website service form and after-hours line (voicemail transcription where your provider allows).
On-call technician for emergencies; replacement adviser for quotes. Titles are yours to set.
Your dispatch board or field-service tool for the visit.
Text consent for arrival windows.
Whether your field-service software accepts jobs from an integration.
Pricing
Three levels of personalisation for hvac.
Most businesses start at level one. The review tells you which level fits; the quote puts the setup fee and the monthly fee in writing.
Ready workflow
The core enquiry workflow, configured and tested on the channels agreed in your scope for hvac.
- Alerts for service and quote forms, your branding, on-call rotation by day.
Tailored to your process
The same workflow shaped around how your team actually handles requests.
- Emergency versus replacement routing, dispatch-board hand-off, confirmed-window messages.
Bespoke build
A custom application for a business with its own way of working.
- Maintenance-plan reminders, multi-truck dispatch, integration with your field-service software.
How an engagement runs
Review, scope, setup, live.
- A 15-minute process review
We map where your enquiries enter, who is alerted, and what happens when the first reply is missed. You receive a one-page comparison of your public enquiry path against local peers, yours to keep whether or not we go further.
- A written one-page scope and quote
The level of personalisation, what will be set up, what it will not do, what "working" means for your business, the setup fee and the monthly fee. Agreed in writing before any work starts.
- Setup, then a live pilot
Setup is completed and tested with your team over screen share. The workflow runs live for an agreed period while we measure response times against your starting point.
- Remote delivery in your hours
Calls, setup and support are scheduled in your business hours, by phone or video. You never have to adapt to ours.
Map my workflow.
Email a sentence about how enquiries reach you today. You will get two time slots in your business hours and, after the call, the one-page comparison and a written quote, whether or not we go further.
Email ijas@multipleconsult.infoIjas
TRA 164, Thuruthiyil Street,
Thottumukam, Aluva,
Kerala 683101, India
ijas@multipleconsult.info