A burst-pipe request comes in by form at 7 PM, and nobody sees it until morning.
Where enquiries come from in your trade: Website request forms, 24/7 phone lines, Facebook messages, and property-manager emails.
The software experience
From customer request to next job action.
Drawn for plumbing: what the customer submits, what the workflow classifies, who acts, the work record, and the follow-up that makes sense for this business.
Swipe through the workflow →
What the customer submits.
What the workflow classifies, without pretending to diagnose.
Who is alerted and the immediate human action.
The job, appointment, estimate or order record.
The next useful follow-up, repeat service or customer update.
The phone rings while every plumber is on a job
the request reaches the right person, routed by availability, area and job type, with the context attached
Water off: yesTry it
Run a sample plumbing enquiry. Watch what your team would see.
This runs in your browser only. Nothing is submitted, stored or sent. Change any value, then run it.
What this workflow needs from your current tools
Nothing is replaced. These are the connections we confirm in the scope.
Website form, after-hours line, property-manager email.
Dispatcher or on-call plumber, routed by availability, service area and job type.
Your scheduling tool for dispatch; your invoicing tool for the estimate.
Text consent; property-manager account access rules.
How your scheduling tool exposes who is on a job.
Pricing
Three levels of personalisation for plumbing.
Most businesses start at level one. The review tells you which level fits; the quote puts the setup fee and the monthly fee in writing.
Ready workflow
The core enquiry workflow, configured and tested on the channels agreed in your scope for plumbing.
- After-hours alerts for forms and messages, your branding, one on-call number.
Tailored to your process
The same workflow shaped around how your team actually handles requests.
- Emergency versus planned sorting, property-manager accounts, hand-off to your scheduling tool.
Bespoke build
A custom application for a business with its own way of working.
- Multi-plumber dispatch, customer status updates by text, monthly response reporting.
How an engagement runs
Review, scope, setup, live.
- A 15-minute process review
We map where your enquiries enter, who is alerted, and what happens when the first reply is missed. You receive a one-page comparison of your public enquiry path against local peers, yours to keep whether or not we go further.
- A written one-page scope and quote
The level of personalisation, what will be set up, what it will not do, what "working" means for your business, the setup fee and the monthly fee. Agreed in writing before any work starts.
- Setup, then a live pilot
Setup is completed and tested with your team over screen share. The workflow runs live for an agreed period while we measure response times against your starting point.
- Remote delivery in your hours
Calls, setup and support are scheduled in your business hours, by phone or video. You never have to adapt to ours.
Map my workflow.
Email a sentence about how enquiries reach you today. You will get two time slots in your business hours and, after the call, the one-page comparison and a written quote, whether or not we go further.
Email ijas@multipleconsult.infoIjas
TRA 164, Thuruthiyil Street,
Thottumukam, Aluva,
Kerala 683101, India
ijas@multipleconsult.info